Support

We’re here to assist you and provide solutions to any issues or questions you may have. Don’t hesitate to contact our support team directly.

We’re here to assist you and provide solutions to any issues or questions you may have. Don’t hesitate to contact our support team directly.

Windows 10 64-bit version 1909 revision .1350 or higher, or versions 2004 and 20H2 revision .789 or higher.

Processor:
Quad-core Intel or AMD, 2.5 GHz or faster

Memory:
8 GB RAM

Graphics Card:
DirectX 11 or 12 compatible graphics card

RHI Version:
DirectX 11: Latest drivers
DirectX 12: Latest drivers
Vulkan: AMD (21.11.3+) and NVIDIA (496.76+)

Customers who have purchased a one-time SaaS license do not need to provide any cancellation notice. The license expires after use, and no further action is required.

Customers with recurring SaaS subscriptions (monthly or annual) are required to give a minimum of 30 days’ notice for cancellation.
Cancellation requests should align with the end of the subscription period, which can be either the end of the month for monthly subscriptions or the end of the year for annual subscriptions.

Customers with on-premise licenses, billed on an annual basis, must provide a 60-day notice for cancellation.
The cancellation notice should align with the end of the annual subscription term, which typically coincides with the end of the calendar year.

By using our services, you agree to abide by these cancellation policies.